Click&Go named Travel Agency of the Year
The Irish Travel Agents Association awarded the online agency the title
Click&Go, Ireland’s highest ranked holiday company on Trustpilot, was named the ITAA Travel Agency of the Year (Over 10 Employees) at the Irish Travel Industry Awards at a gala banquet in Dublin’s Mansion House, last evening.
Paul Hackett, CEO of Click&Go was also awarded the Contribution to the Travel Industry Award for his work in supporting travel professionals during the Covid-19 pandemic.
In the past year, Click&Go has demonstrated the ability to bring new and innovative ideas to the travel market which has resulted in an increase of just under 20% from 2022 to 2023 in the number of passengers who travel with Click&Go. They have embraced new social platforms like TikTok by answering users’ questions with their weekly Travel Clinic and hosting the Click&Go Travel Podcast where industry professionals are interviewed. Customers have also been given the opportunity to experience cruise holidays without the commitment, with ‘mini cruise’ offers.
Click&Go’s customer rating on Trustpilot remains at 4.9, the highest of any holiday company in Ireland. Going above and beyond for their customers, Click&Go have worked closely with Aer Lingus on NDC with the goal of improving the customer experience for any changes related to Aer Lingus and by improving the functionality of “My Click&Go”, an easy tool for customers to contact the team.
Click&Go’s commitment to team building was also commended. By forming the People &Culture Team, encouraging employees enrol in education, hosting regular “Townhall meetings” and innovative workshops, the company proved that it was a great place to work.
Regular training sessions from suppliers, tradeshows and Fam trips keep staff up to date on the industry and ready to share the best advice to customers. By using an always on strategy, 52 weeks a year, Click&Go have a multi-channel approach for customer acquisition and retention.
Paul Hackett, CEO of Click&Go commented, ‘We are honoured to be named the travel agency of the year. 2023 was a very successful year for us and we plan for an even more exciting 2024. ‘
He continued, ‘All our team of over 60 employees have worked extremely hard this year striving to ensure satisfaction for each customer. Their immediate response to the increase in demand for our services is highly commendable. We are very grateful for this award as it recognises Click&Go’s main focus: our commitment to customers.’
